1.Fast shipping to worldwide by EMS and DHL.
2.Please confirm your shipping address before pay for it, you are best to leave the phone number for contacting.Please provide a valid email address and check emails after you have purchased for any updated information.
3.Items are generally shipped out within 3 working days after payment has been verified ( Sun. and most national holidays excluded).
4. Once we ship your package, we will send you tracking number once it available. Package transitting time normally takes 5 to 8 business days, depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience.
Returns or exchanges are permitted, provided the customer purchased the Nike High Heels through website and it is within 30 days of the receiving date. Please contact us if you need to return or exchange.
About the problem of the product quality ,the wrong size/color,you can return the original within seven days.
If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
We are not responsible for packages lost in transit. Once we receive your return, please allow up to 5 business days to complete your return or exchange.
We will take exchanges for a different size or color within 30 days of the original order dispatch date.Please e-mail us with your Order ID and one of our team members will help you. If you'd like to change items to a different style, you would need to return your items for a refund* (as per Return policy) and place a new order for the style you like.
You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.Worn or dirty items will be returned again to you.
Cancellation of an order must be requested before the order has been dispatched. Because that we process all orders as quickly as possible within 6-8 hours after orderss placing, so we are not always able to cancel an order after it is placed. Hope yoou can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
We do not cover the shipping cost of return & exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.